Yes! You can call us at +1 833-288-8330, and our knowledgeable salespeople can answer any questions you might have.

Our representatives are available Monday – Friday, 10 am to 7 pm EST, and Saturday/Sunday, 12 am – 4 pm EST.

Buying in store allows you to get the full information about the product, ensuring the quality and style meet your expectations. You can also receive personalized advice from our sales team and potentially take your purchase home the same day, avoiding shipping times. We keep track on the prices – so you can be sure that you will get the item on the best price.

If you change your mind about the purchase before shipping has been made, please let us know and we will cancel your order. If you have already paid and it has not yet been shipped we can offer you a full refund.

If your item has already shipped, you must refuse the package and it will be sent back to us. In this case, there will be a 25% re-stocking fee and the customer is responsible for return shipping costs.

If you have already received your item, you have 5 days to contact us and request a refund, although there will still be a 25% re-stocking fee. You also have 5 days to contact us and request an exchange. The customer is only responsible for return shipping cost & replacement shipping cost.

If an item is out of stock, you can sign up to be notified when it becomes available. Alternatively, you can place a custom order or choose a similar item from our wide selection.

Most of our items are in stock and ready to ship. However, availability may vary depending on the product and demand. So, please reach us out before placing an order via chat or phone.

We maintain close relationships with our manufacturers, allowing us to give accurate projections on the time frame of your custom orders. Custom orders can take about 2 month.

Our “inspect merchandise now” policy allows customers to thoroughly inspect their purchases upon delivery. If there are any issues, report them immediately to our delivery team to ensure prompt resolution.

We closely collaborate with different companies where you can see our products. One of them is Sola Home Decor showroom in Brooklyn, New York. 

We accept various payment methods, including PayPal, Visa, MasterCard, American Express, and Discover. GooglePay and ApplePay are available on the website as well.

Online delivery dates vary depending on your zip code and state. The delivery company will provide an estimated delivery date when you are checking out before the order is completed. Average delivery time 3-10 days. “Please note that this is not a guaranteed delivery date for your order. The delivery provider will contact you to confirm your delivery date and time.”

The local delivery company will contact you the day before your scheduled delivery date to provide you with a four-hour time frame.

No, we do not ship goods outside the Unites States

Carrier information is informed you provided in the shipment confirmation email and tracking number.

Depending on your delivery area and the carrier’s capabilities, this service may be available at an additional charge. Don’t hesitate to get in touch with our customer service department for availability and a quote.

In some instances, you may receive a shipment confirmation without tracking details. This is generally the result of a carrier experiencing a delay in the automated posting of tracking details to our system, or it could be the result of a shipment coming to you directly from our distributor. If no update is available, don’t hesitate to get in touch with our customer service email: info@storebond.com or phone 833-288-8330.

We do not provide warranties for goods purchased from us. Any manufacturing defect claim should be filed directly with the manufacturer along with the sales receipt.

We accept phone orders only on custom goods, though the payment can only be done online or via check.

Yes, we do accept checks by mail. Funds must clear before the item is shipped. This can take up to 5 business days. Checks should be made out to Storebond. and mailed to 1990 Kimlyn Cir, Kissimmee, FL, 34758

Please be sure to inspect the package before signing for the package carefully. If you see any damage on the outer box, please make extensive notes on the delivery receipt indicating any damage or missing items from your package. Some damage may not be visible from the outside, so please open the box to inspect that your item(s) have not been damaged. Never sign for an item that is damaged. Refuse the delivery and have that shipped back to the shipper. If the driver does not allow you to open the box for inspection before signing for the package, please write this on the delivery receipt. Your signature is a binding contract. By signing without proper notation means that the shipment was delivered and received in good order and condition.

Please see our Return Policy page for full return policy details.

Contact us via email and attach pictures of damaged items and the outer packaging, along with a description of the box and damage. We will then schedule a replacement to ship out immediately at no extra cost to you.

You have 24 hours to inspect your goods once it arrives and inform us of any damages.