Conditions For Refunds/Returns

Last Updated: 05/28/2024

Thank you for shopping at StoreBond, your trusted destination for home goods, furniture, and lifestyle products. We understand that sometimes a purchase might not meet your expectations, and we are here to assist you with our Returns & Refunds Policy.

Returns Eligibility:

To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.

Restocking Fee:

A 20% restocking fee will be applied if the client decides to return the order not due to damage and if the item has already been dispatched. This fee covers the cost associated with processing and restocking the returned product.

Damage Claims:

Claims regarding damaged items must be reported within 48 hours from the time of the delivery. After this period, claims for damages will not be accepted. We encourage customers to inspect the delivered items promptly.

If the damage is discovered within 48 hours of signing the receipt, all claims will be reviewed on a case-by-case basis. We will need a full description of the damage, as well as video and image evidence. Additionally, we require proof that the item has not been installed/used and that the damage was not caused during transportation by the client, or by any in-house work performed by the client or their contractors.

Inspection Period:

The client has 48 hours after the delivery to inspect the item for any defects, damages, or discrepancies. Please notify us immediately by email info@storebond.com or by phone 833-288-8330 if any issues are identified.

Return Timeframe:

No returns or refunds will be accepted after 21 days from the date of delivery. We recommend inspecting and evaluating your purchase promptly to ensure compliance with this timeframe.

Refund Processing Time:

Refunds, once approved, may take up to 5 business days to process. This processing time allows for the necessary verification and completion of the refund transaction. Usually, this period is shorter.

How to Initiate a Return:

To initiate a return, please contact our customer service team at info@storebond.com, additionally, you contact us by phone: at 833-288-8330 within the specified timeframe. Provide your order number, a detailed reason for the return, and any relevant supporting documentation, such as images of damaged items.

Return Shipping:

Customers are responsible for the cost of return shipping unless the return is a result of an error on our part or if the item arrived damaged. In such cases, we will provide instructions on how to proceed with the return.

Refund Method:

Refunds will be issued using the original payment method. If the original payment method is no longer available, an alternative method will be discussed with the customer.

Exclusions:

Certain items, such as clearance or final sale items, may not be eligible for return or refund. Any such exclusions will be clearly stated in the product description.

StoreBond reserves the right to update or modify this Returns & Refunds Policy at any time. Customers are encouraged to review this policy periodically for any changes. The applicable version of the current policy is the same version that was published on the website at the date and time when the order was placed. If the policy has been changed after the order date and time – it will be only applicable for the orders made on or after the date of the policy update.

If you have any questions or concerns regarding our refund policy, please contact us at info@storebond.com.

Thank you for choosing StoreBond. Your satisfaction is our priority.

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