Returns and Exchanges

Last update date: 05/28/2024

Requests for a return or exchange can be made within 21 days of delivery. Please call 833-288-8330 or send an email to info@storebond.com to request a Return Merchandise Authorization (RMA) and ship back the item within 21 days of the original delivery. Merchandise returned must be in its original condition and original packaging to receive credit. Once the merchandise is received and inspected, the return will be issued within 5 (five) business days.

If you wish to return your item(s), you are responsible for shipping and handling charges. Freight charges are non-refundable. Expedited shipping charges are also non-refundable, even if you return the item.

If you were shipped a different product than you ordered, please contact us by email at info@storebond.com or Tel: 833-288-8330 within 48 hours of receiving the product. We will provide instructions on how and where to ship them back. We will pay for return shipping and ship the correct product free of charge.

CASES WHEN MERCHANDISE CAN NOT BE RETURNED

After 21 days of receipt of merchandise, no returns or exchanges can be made.
Original boxes that have damage or markings on them that were not noted during the delivery receipt.
Merchandise installed, scratched or dented or is not in like-new condition.
If merchandise is missing accessories and manufacturer documents, product literature, or any other documents that were included with the original merchandise.
Floor Samples Goods, Discontinued, Final sale, or Clearance items.
Merchandise that is marked as non-returnable or non-cancellable on your receipt.
Custom/Special Order Products or products made to order or fabrication.
Natural Stone (Due to the nature of natural stone, it may differ from what is displayed. No two stones are the same).

If any of the above conditions are not satisfied, YOU CAN NOT RETURN THE ITEM(S).

SHIPPING CHARGES AND RESTOCKING FEES

CUSTOMER RESPONSIBILITIES (SHIPPING CHARGES AND RESTOCKING FEES)

If you received the wrong Merchandise or your Merchandise arrived damaged, there will be no charge to you, and a replacement will be sent out. Damages must be noted on the bill of lading and reported to Customer Support within 48 hours (two days) of receipt of your Merchandise. After two days, it is assumed that your order arrived in perfect condition and that all the correct items were received. The customer has 48 hours (two days) from the day of delivery to report any problem with products. Any claims for the problem with products after five days will not be granted. No exceptions! If you are planning to install or use the Merchandise later, please inspect the item/s within two days and store it safely. If someone else signs for your order when delivered, it is as if you received the delivery personally, assuming responsibility.

If you decide that you don’t want the Merchandise ordered or return the Merchandise due to buyer’s remorse, you will be charged for the return shipping to the manufacturer’s/distributor warehouse, and a 20% restocking fee will be applied. A shipping quote and return label can be provided to you upon request. StoreBond does not charge our customers for outbound Shipping and Handling and absorbs this cost. However, if you refuse to deliver an undamaged product, you will be responsible for the original and return shipping charges.

Credits are normally issued within 5 (five) business days from when we have received the product back. All refunds will be credited the full amount less the restocking fee and freight.

When a replacement item is being sent out, we will only send it out once we have received the return and inspected it.
If you would like to check on the status of your return, please contact us.

INSPECTING AND RECEIVING YOUR MERCHANDISE

Please check your package when it arrives and note the condition of the box. Keep in mind, that by signing the shipping courier’s forwarding receipt form, you acknowledge that your Merchandise arrived in good condition, and StoreBond will not be able to file a claim with the shipping carrier.

SIGNING THE SHIPPING RECEIPTS

You must note damage/damages/missing items on the delivery receipt to receive replacement merchandise at no cost. If you see damage to the box or missing boxes – you have the right not to accept the delivery. Please, inform us about missing or damaged delivery as soon as possible by email: info@storebond.com or by phone: 833-288-8330

NOTIFYING CUSTOMER SERVICE OF DAMAGE/SHORTAGE

Please take 4-5 pictures of the item and the packaging it came in and email this information along with a detailed description of the issue to info@storebond.com. Provide your order number in the subject field of the email. You can also contact our Customer Service department by phone for instructions on how to file a claim at 833-288-8330

Replacements to damages/shortages must be requested within 48 hours of your delivery. Unfortunately, after 48 hours, we will not be able to file a claim due to the carrier’s claim restrictions. If you or your representative signs for the delivery without indicating damaged or missing items, but later the Merchandise is found to be missing or damaged during shipping, our Customer Service department must be notified within 48 hours after the receipt. After 48 hours, it is assumed that all Merchandise was received in good condition and you will be responsible for the cost of the replacement item/items. If the Merchandise has been installed, we will not be able to file a claim or provide a replacement.

MANUFACTURING DEFECTS

In that case, the Merchandise you receive is found to be defective due to a manufacturing defect, a request for the replacement of the defective merchandise must be made within 21 days of the delivery of your order.

Please, note that a manufacturing defect is a flaw from an error during the product’s creation, making it dangerous or unusable. In contrast, damage during delivery occurs when a product is harmed in transit, after it leaves the manufacturer but before it reaches the consumer, often due to mishandling or poor packaging.

StoreBond will exchange the defective merchandise or a defective part free of charge. Merchandise which will be misleadingly returned as defective, which later is found not to be defective, will be subject to a 20% restocking charge, along with the original and return shipping and handling charges. If a defect occurs after 21 days of delivery, you must contact the manufacturer directly for warranty information.

StoreBond will not cover any labor or other costs of removal or installation, nor shall StoreBond be responsible for any other incidental or consequential damages attributable to a product defect or the repair or exchange of a defective product or part. StoreBond Corp. does not provide any warranty for products sold online. All warranty conditions are determined by the manufacturer, not by the store, and warranty claims should be directed to the manufacturer.

ORDER CANCELATIONS

Your order can be canceled if the Merchandise shipping has not been scheduled. Our Customer Service representatives can inform you of the status of your order and advise you whether or not the order can be canceled for a full refund. If your order has been shipped/scheduled for delivery, our return policy will apply. You have 24 hours from the time of payment to cancel the purchase. Please notify us by emailing us at info@storebond.com. Orders cannot be canceled once the item ships.

If the purchased product has been shipped, and the buyer decides to cancel for whatever reason, there will be a 20% restocking fee, and the buyer is responsible for all shipping and handling charges to (customer) and back to us.
If you decide to cancel the order after 24 hours, but the goods were not sent to you, we will charge the fee for processing documentation 7% of the order value.
No returns or refunds on special orders, mosaics, shower doors, and other materials. No exceptions!

After canceling your order, we will credit your purchase amount back to the original payment method. It usually takes 5 (five) business days for the credit to be issued.