Shipping Policy

Last updated: 05/28/2024

Shipping Timing:

Most of the products can be dispatched within 1-5 business days after placing the order. Total delivery time can vary from 2 to 14 days, depending on the units and your location. Special and custom orders may take up to two months (or more) to be produced and delivered.

Refund, Returns, Inspections, and Cancellation Policies: To return an item, please contact our customer service by phone at +1 833-288-8330 or email info@storebond.com (preferable method). Find more information about our:

Shipping Costs:

At StoreBond, most products are shipped for free. However, some brands may require additional shipping costs. These costs usually do not exceed 20% of the total goods’ cost and are determined individually at checkout, considering factors such as location, unit weight, and dimensions. We value transparency with our clients and disclose all shipping costs before purchase. This ensures you are fully informed before completing your order, allowing you to enjoy a hassle-free shopping experience with no hidden fees. Our commitment to honesty means you can shop with confidence, knowing all costs upfront.

How To Inspect The Product:

We hope that your order arrives safely and you will be satisfied with your purchase. However, please remember that when the order arrives – it is your responsibility to ensure that the product has not been damaged during shipping.

Please follow the guidelines below for inspection of your package(s):

For items shipped via freight carrier: Inspect the box for external damage, remove the packaging, and inspect the contents for any physical damage in the presence of the delivery driver. If there is any visible damage, you must indicate such on the delivery receipt.

When you sign the delivery ticket and do not note any damage, the merchandise becomes your property. Customers must call (833-288-8330) or send an email to info@storebond.com (preferable method) within 48 hours of the receipt to report any missing items or damage from the delivery.

Freight: (by Truck) * Most goods are shipped directly from the manufacturer or importer. A representative from the freight company will contact you by phone to arrange delivery, usually within a day or a few hours before the delivery.* Please be aware that freight (truck) deliveries are to the curbside only and an additional charge for the inside delivery will be required. * You will be required to assist (helpers) to the driver in unloading your order from the truck. If you are unable to do so, it may be necessary for the trucker to use a tailgate lift at an extra charge.

Wrong Products Received: If you got a different product than you ordered, please contact us within 48 hours from the time of receiving the product. We will provide instructions on how and where to ship them back. If the mistake is from our side – the freight back will be paid and the correct product will be delivered to you free of charge. The customer has 48 hours from the day of delivery to report any problems with products. Any claims after 48 hours will not be granted. No exceptions!

Order Cancellation:

If you decide to cancel the order before 24 hours, the full amount will be refunded.
If you decide to cancel the order after 24 hours but the goods were not sent to you – we will waive the restocking fee of 20%. But, instead a documentation and preparation fee for shipping from the order value of 7 % will be charged. The order cancellation should be done only by email and sent to the address info@storebond.com.

Return Credit: Please allow up to 5 business days from receiving your returned item to process the return. Our return department processes returns once a week, and if your item isn’t received by that time, it will not be processed until the following week. All refunds will be credited via the original payment method only.

*If storebond.com ships your order undamaged and you wish to return it for reasons not specified above, shipping back to the warehouse and handling charges will apply. Freight charges are non-refundable. Expedited shipping charges are also non-refundable, even if you return the item.*

ALL RETURNS:

Must arrive back in the manufacturer’s original packaging with all accessories and a resalable condition.
Must be shipped back to the location specified by StoreBond at your expense. This address may be different from where we originally sent the item.
Must be fully insured and trackable.
Must be made within 30 days of receiving your product. After 21 days of receipt of merchandise, no returns or exchanges can be made.

If any of the above conditions have not been satisfied, WE MAY NOT ACCEPT YOUR RETURN.

Our Customer Service will assist you with return shipping instructions. To return a product, you will have to call us at +1 833 288 8330 email us at info@storebond.com stating that you agree to the applicable restocking fee per the schedule above. Credits are normally issued within 5 business days from when we have received the product back. All refunds will be credited the full amount excluding the restocking fee and freight. When a replacement item is being sent out, we will only send it out once we have received the return and it has been inspected. If you would like to check on the status of your return please contact us.

Customer Service Hours:

Monday – Friday 10:00 am to 7:00 pm, (EST)

What is the normal shipping time?

It all depends on the item. Most items ship within 1-2 days. Larger units and cabinets ship in 2-5 days. Total delivery time can vary from 2 to 14 days. It will also be discussed with one of our managers and by your request we can provide all the needed shipping information before you place the order.

Do you ship to P.O. Boxes?

Unfortunately, we cannot ship to P.O. Boxes. You must supply us with a physical address.

How do I place an order?

Just search or browse through our online store, choose the item(s) if you wish to purchase, click on the “Cart” button, log in to your account (or register a new account), enter your billing & shipping information, select your payment options and successfully complete the ordering process.

Can I cancel an order after 24 hours?

Yes, we do accept cancellations of an order, but it should be done in 24 hours. If you decide to cancel the order after 24 hours and the goods were not sent to you we will not withdraw a restocking fee from your order. Instead we reserve the right to withdraw a 7% processing fee.

Will I receive email updates from your site?

Yes, you will receive automatic updates from our online-store “StoreBond” about the status of your order. One of our representatives can also call you if we will need an additional information.

Can I cancel an order after it is submitted?

Yes, we do accept cancellations of an order, but it should be done as soon as possible. Once the order has entered the shipping process, we can cancel the order only with a restocking. For more information please see our Terms & Conditions/Shipping/Refund policies.

How do I remove items from the cart?

When you click on “Cart” you can view the contents and change them too. To remove an item, click on the “x” button next to that item.

How do I update the number of items in my cart?

When you click on “Cart” you can view the contents and change them too. To update the quantity of an item, click on the “-“ button to subtract items and “+” button to add items.

Will my credit card info be secured on your website?

Our site uses an SSL Certificate, which encrypts your personal and private information.

We also use multiple anti-spam and anti-fraud plugins that make you transactions hassle-free and secure.

However, if you the CV2 code or ZIP code on your card was entered wrong – we have a right to contact you or cancel the order by our discretion. This is to be done to avoid fraud and spam transactions.